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Service operations in auto-pilot,excellence

Welcome Circular service hub

bye bye poor metrics

Stop flying blind and update your customers before they ask. Our software solution integrates data sources and workflows. Deep analytical insights to proactively fix processes and steer relationships and improve product designs.

We augment hardware manufacturers to deliver service excellence and implement service-oriented business models to achieve higher profits.

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Overwhelmed and not achieving?

Is your service team burried in heavy workload and slowly burning-out? Hunted-down by dissatisfied customers while feeling abandoned by the technicians? Andyour leadership is slowly loosing faith in service execution?

data silos ineffective exchange5

Service teams spend extra efforts to bridge data silos and ineffective data exchanges

intuition rather than structured

Operations run on intuition rather than  structured performance metrics


 

dissatisfied customers

Dissatisfied customers and leadership push for execution speed and root-cause actions

 

product-customer-lifecycle-vertical

 

Solution

Our Circular Service Hub is packed with the key ingredients needed to run structured service operations. We start with data excellence, ensuring that your data flows seamlessly between your tools. You will never need to enter information twice! We then add best-of-breed processes for circular services aftersales, fully orchestrating workflows and capturing all data points needed for full traceability and deep-dive analytics.

The Circular Service Hub can be taylored to your use case. The core packages are:

Circular Assets

circular asset management

Circular asset management tracks your assets throughout their lifecycle for maximum value extraction.

Returns Management

return

Our returns management drives your returns process efficiently and effectively, reducing costs and improving customer satisfaction.

Maintenance & Repair

service operations

We optimize your service operations, improving customer satisfaction and reducing costs.

All our packages work together seamlessly and are tied together through support tools such as TechHelp. Support teams can boost their efficiency as a result! Additional benefits include:

Instant status

  • Wow your customer with quick and accurate responses

  • Reports and search features give you the data to respond to any status question immediately

  • Everything in a single tool - no need to leave Plovr

instant status

Efficient operations

  • Smooth operations based on seamless data flows and orchestrated workflows 

  • End-to-end workflows and capabilities embedded in Plovr

  • Drive Business  with our set of support tools tailored to service tasks.

efficient operations

Sustainable growth

  • Customer satisfaction and loyalties raises as you consistently hit targets

  • Deep Analytical Insights proactively fix processes

  • Relationships and product design can be nudged towards a more sustainable future

  •  
happy growth

Interested to apply the Circular Service Hub to your business?