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Revolutionize your techncial onsite support, technician instructions with TechHelp

techhelp

Are you tired of growing your technical support team to cope with service technician questions?
Do you want to provide exceptional customer service without breaking the bank?

Look no further than TechHelp!

Our AI-powered platform provides personalized and conversational help to your field technicians. TechHelp extracts valuable insights from your documentation, your data and customer interactions.  No more repeat-communication and everything is tailored to the needs of your field force, available 24x7 and in any language.

With TechHelp, you can revolutionize your technical support and provide exceptional customer service. All documents remain protected and secure and don’t require distribution. The field technicians and the support team will love it as it removes annoying research. Get in touch and experience the difference for yourself!

Inadequate technician support?

your field force is insufficiently supported on jobs, and your customers are starting to suffer from poor service quality? Likely you are suffering at least from one of the following pain points:

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Your business scales fast while your support team drowns in work

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Your documentation is not up to the mark, making it extra-hard for technicians

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The help provided is not clear to the technicians and cannot be executed as provided

 

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You probably tried ChatGPT or other tools allow you to extract information from your data. And these tools could be truly embedded into your service workflows.

Technical support for your field service

TechHelp is an AI-powered platform that provides personalized and conversational help to your field technicians.

Our platform extracts information from 1) your service documentation, 2) the IoT data of the product, and 3) ticket-specific customer communication. We combine this information into actionable step-by-step instructions which will make the difference to your field force!

With TechHelp, you can scale your business without sacrificing quality or breaking the bank.

Easy to use conversations 

  • Conversations flow naturally for technicians

  • Structured step-by-step guidance for technicians

  • No more repeat-communication: TechHelp integrates directly to your data sources

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Secure data

  • All data is protected in our secure cloud. Role-based rights drive data access

  • You remain in full control of your knowledge: no risk of uncontrolled offline documents.

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Multi-lingual and always-on

  • No more language barriers: we speak most languages with technicians and understand your documents in key languages

  • No more holidays for your support team: TechHelp is available 24x7

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And now?

TechHelp has helped ompanies improve their  technical support. But this is just the beginning.

We have many ideas on improving operations even further by tightly integrating technical knowledge and operations processes.

Ready to take your technical support to the next level?