Service excellence, at scale
Whether a company is small, mid-sized or a global OEM, agents on fixed rails are what make service quality survive growth.
About
We think operations & aftersales deserve better infrastructure
Great brands are built on great products, exceptional service and practices that last. The first is usually solved. We are here for the other two.
Mission
Eliminate operational friction in industrial aftersales
We deploy technology that augments human service teams — taking on repetitive operational work, connecting the information they need, and surfacing what needs their attention. This helps teams execute service better, keep products in use longer, and create better outcomes for customers, companies, and the planet.
Closed-loop by default
Extending product life should be the normal path through the system, not an exception someone has to fight for.
People on top, agents underneath
Agents carry the repetitive load. The relationship with the customer stays with your team, where it belongs.
Expertise
Fifteen years in service, twenty years in software
Plovr is built by people who ran aftersales operations and people who built the software behind them. That is the bridge most service projects are missing: the ones who know the process rarely own the system, and the ones who own the system rarely know the process.
30+ years in service and aftersales across the team, for industrial brands across countries and cultures
15+ years in aftersales
Running service organisations for industrial brands across countries and cultures: parts, repairs, partners, warranty, and the promises made to customers along the way.
20+ years in software
Architecting, building and running software through every generation of tools. The routines change, the discipline does not.
Both languages
Service leaders and IT departments rarely share a vocabulary. We have sat on both sides of that table, which is why an agent from Plovr starts with your process, not with a platform.
Team
Built by people who have run this problem
After-Sales & Service
Maximilian Grabmayr
15+ years of experience in after-sales across different brands and cultures. Knows the challenges of service organizations first-hand.
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Software & Technology
Lennart Hämmerle
20+ years of experience in software development and architecture. Combines deep technical expertise with a strong understanding of product design.
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Service & Process Analysis
Lukas Hollweck
10+ years of experience in customer service and process analysis. Understands how service processes work and how better data, workflows and automation can make them more efficient.
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Supply Chain & Service
Philipp Rennert
20+ years of experience in supply chain, logistics and digital processes. Combines deep process expertise with technology.
LinkedIn ↗Contact
Talk to us
We are based in Munich and happy to talk before there is anything to sell. The fastest way in is a demo slot on your own process; existing customers sign in directly.
Plovr GmbHLothringer Str. 20
81667 München
Germany